Visionia support
How can we help?
For installation, Clover connection, data, billing, security, or account questions, contact the team that builds and supports Emma.
Email Emma support →Support email: fort.baptiste.pro@gmail.com
Target response: within one business day, Monday to Friday, Central European Time.
What should I include in my request?
Your merchant name, Clover region, the page or action involved, what you expected, what happened, and the approximate time. Never send passwords, full access tokens, or payment-card data.
Emma cannot connect to Clover
Confirm that you chose the merchant's correct region, accepted the requested Clover permissions, and are signed into an authorized Clover account. If the problem continues, send the error message and merchant ID to support.
How do I disconnect or delete data?
Use the disconnect control in Emma settings and uninstall the app in Clover. For verified workspace deletion, email support with the merchant name and merchant ID.
How are operational changes protected?
Reads and analyses can run automatically. Supported changes are prepared with evidence and shown for confirmation before execution. High-risk financial, employee, permission, deletion, and unsupported bulk actions are not executed by Emma.
Who develops Emma?
Emma AI Operator is designed, developed, and supported by Visionia in Paris, France.